Prior to making a return it may be better to contact us in the first instance so that we might be able to sort out any problems and in some cases we may just replace the item or refund without the need for a return especially on low value items.
If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund – no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage) to us for assessment.
METHOD OF REFUNDS
Bonvale Creations will refund to your credit card or Paypal account, or we can post a cheque or money order.
HOW TO MAKE A RETURN
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.